Refund Policy

Short version: 14 days, no interrogation, on first purchases. Detail below. Requests go to legal@wpdeeply.com.

Software licences

• First purchase of Pro or Agency: full refund within 14 days of purchase.
• Renewals: refundable within 14 days if the renewal was unintended and monitoring has not been used in that period.
• Refunds are issued to the original payment method, normally within five working days.
• After a refund the licence is cancelled and the plugin reverts to the free version.

EU right of withdrawal

If you are a consumer in the EU you have a statutory 14-day right of withdrawal for digital purchases. Where you ask us to start providing a digital service immediately, that right may lapse once provision begins — but our own 14-day policy above applies regardless, so you are no worse off.

Services

• Audits: refundable in full before work starts. Once a report has been delivered the work is complete and not refundable.
• Malware removal and emergency repair: if we cannot clean the site, you are not charged for the cleanup. Diagnostic time already spent may be retained where it is documented.
• Cancellations more than 24 hours before scheduled work are free.

What is not refundable

• Renewals discovered more than 14 days later after continued use of monitoring.
• Chargebacks raised without contacting us first — talk to us, it is faster.
• Losses arising from acting, or not acting, on a scan result.

Last updated: 8 August 2026.